Today, business processes automation is increasing in popularity, and managers at all levels are eagerly introducing robots (special software) into their companies. This allows you to benefit from multiple advantages simultaneously:
- Employees are freed from monotonous tasks.
- Reduce errors and increase data processing accuracy
- Improve business processes
RPA (Robotic Process Automation) can allow humans to get rid of the tedious tasks of entering, copying, and sending data. Not only do smart programs transfer information from one system to another but they can also use websites, fill out a variety of forms, and manage a variety of other daily tasks.
For all that automation of business processes in 2022 is a lot of specificities. These are the fundamentals that experts recommend you focus on in order to make everything successful.
1. The first step is to automate the most frequent and complicated processes
It is more sensible to automatize the basic first step, then move on to the difficult one. However, experience has shown that it is more beneficial to reverse the process. Automating processes in business that take excessive time from many employees frees up more resources for the company, and also increases the motivation to keep performing the work.
An excellent example of business process automation is the collection of information on a prospective customer in deciding whether to give him or her the opportunity to take out a loan. In the financial sector, it is one of the most routine procedures and is crucial to all future operations of the company.
Automating requests allowed it to process them much quicker, which not only saved employees time but also added value for customers. Everyone would prefer having the loan request completed in 30 minutes, and not over a week.
2. Create a team for automation
Business process automation of 2022 is predicted to be handled by IT specialists who are collaborating with business analysts.
If automation affects several company departments, the team should be represented by a representative for each department. This will bring the automation process as close to real people and their work as it is, ensuring maximum effect.
This requires custom enterprise application development company to create technical conditions for robots to function seamlessly. Business analysts are accountable to automate processes that are most relevant to the company. The benefits would outweigh the costs.
3. Explaining the point of automation to employees
In the course of automation in business processes, it has been the case that people have not thought about it at times and this has resulted in less than they had hoped for.
It is crucial to understand that robots act as an aid to employees, not an alternative to employees. If employees realize this, there will be no machine fighters who are afraid to lose their jobs, standing in the way of modernization.
Sometimes, companies assign employees to more crucial tasks. This can be more imaginative and exciting than large-scale automation. Employees don’t want to be forced to copy information from 100 customers into ten distinct software and files at work. Robots can make the work of an employee a lot easier.
That said, it would be beneficial to ask employees what processes they would suggest being automated first. With everyone’s input and suggestions, you can create a list of processes, before deciding on a prioritized list and begin with RPA technology.
4. Automated unproved procedures
What’s more important, the automation of a business process using robotics or adjusting it first and establishing specific routes, defining areas of responsibility to employees, and removing all unnecessary elements?
It would seem that we should begin with the first one and then move on to the next one in order. Experts suggest that we begin with RPA implementation. This could have many implications:
- When you go through the process of robotization, you will at least need to formalize your business processes. It’s easier to identify the things that need to be changed once you have a clear view of the current state affairs.
- Automation may have an immediate impact on your daily life however, it could take several months to figure out the cause.
- Robotization (automation) is more quickly than debugging.
Keep in mind that RPA and BPM (Business Process Management) systems have drastically different goals: the first is to speed up business processes and improve their accuracy, while the second builds the correct process. Therefore, it’s not an issue of which one you prefer: RPA or BPM. They work well together, as evidenced by the experience. Both RPA and BPMS systems are effective in solving specific issues. However, they shouldn’t be taken apart.
Today, RPA automation applications are usually managed by BPM systems. It doesn’t make much difference to the BPM system if the procedure is performed by a person or a program. When the robot performs the task, BPM will create the required information and transmit the command. When the command is executed, BPMS receives the information from the robot and will pass it on.
This interaction allows robots to become fully-fledged members of the business process and also eliminates many of the issues associated with the automation of processes.
