Nowadays, saving time and money is of the utmost importance for companies, no matter what size they are. And improving the way your employees communicate can make a difference in the collaborative work environment. Without a doubt, the best way to do this is through a Virtual PBX.
The advances in technology and the expansion of the internet have helped the development of much more efficient communication systems. And that goes from wiring to the equipment and costs associated with such systems.
What is Virtual PBX?
Unlike PBXs that require personnel, facilities, and large equipment, a Virtual PBX is a type of VoIP (Voice over Internet Protocol) with which calls (or faxes) can be made and received without having physical equipment in your workplace.
A Virtual PBX uses cloud technology, which is managed by a licensed company to provide IP telephony services. Of course, it is no secret to anyone that VoIP technology has become much more stable and has improved its highlights (including price). But, do you know what are the benefits that your company has to have a VoIP telephony service?
The benefits of having a Virtual PBX
Being a telephone network that works through the internet, it allows access to your company’s staff from anywhere in the world. It is undoubtedly the best solution to boost telecommunications within your company! Let’s see why you should choose to invest in a Virtual PBX.
Little investment, great profitability
With minimum investment and quite low operating costs, a Virtual PBX gives you a powerful communications system tailored to your needs. The best of all? The biggest investment will go to telephone equipment! Although according to the supplier, you can rent the equipment for an added on the monthly bill.
Also, everything related to the infrastructure and maintenance run by the supplier, so you should not worry about it. This means that you will have to pay a monthly payment. Thanks to this, the monthly expenses are reduced and, with it, the taxes to be paid are also reduced. You are already winning!
On the other hand, since you only have to pay a monthly payment for the VoIP telephony service, the variable costs resulting from the call rates will no longer be a problem. Especially, this is advantageous if you have several extensions since internal calls do not generate any cost regardless of where in the world they are.
Safety and reliability
The service provider company hosts Virtual PBX systems in specialized data centers for this purpose. Therefore, there are all physical and engineering measures that guarantee a reliable and safe service.
In this way, the quality and availability of the service increase, since in case of a drop in the Internet connection, calls can be redirected to another phone … Even to a cell phone!
Incredibly, telephone terminals can also be easily relocated. For example, if you move to one of your collaborators it will no longer be necessary to change its extension in the directory.
Possibility for remote work
No matter where your employees or collaborators are, a Virtual PBX allows them to communicate without problems. Thus, collaborative work increases and with it the productivity and efficiency of your company, resulting in an improvement in the ability to respond to your customers.
The only requirement for your staff to access your company’s telecommunications network is to have an Internet connection. Additionally, your workers can have connectivity through a VoIP phone, a desktop application (softphone) or even from their corporate mobile.
Another of the great advantages of having a Virtual PBX in your company is that you can integrate traditional forms of communication with social networks and other communication technologies. That is, you can be just one click away from receiving calls from your customers!
Additionally, you can integrate functions such as an IVR virtual operator, customer service system for queues, call recording, etc. Undoubtedly, it is the best way to keep in engagement, thanks to the opportunity of proximity that you provide to each client, increasing your credibility and status as a company.
When we talk about scalability, we mean the ability of a Virtual PBX to adapt to the size of your company. If you start using it in a small business, you can purchase one or a few extensions. As your company grows, you can add more extensions. Same case if we talk about having a large company: you can start with a large number of extensions and reduce them when some are no longer necessary.
Extra advantage: efficiency and control in customer service
Calls will no longer be processed by a telephone exchange. On the contrary, when having a Virtual PBX it will only be necessary for the client (internal or external) to know the extension of the department he wishes to call. Additionally, the response speed is reduced since it can be fully automated (through IVR) to offer better customer service.
Finally, another advantage of having a Virtual PBX is the total control of the telephone service provided, since this system can generate the most accurate statistics to help you decide what changes you can include in customer service.